Majorium – Significant Savings

A director for sales training from a mid-sized services company approached Majorium with a serious problem. The company was experiencing losses due to economic conditions. The director was tasked to rein in out of control spending and consider new resources since current training vendors were nickel and diming him to death. His training budget was slashed. He had to do more with less. It was his responsibility to create a major sales initiative that would significantly increase sales and profitability. However, the proposals he was receiving were falling well outside of his budget.

Majorium’s design team carefully explored his needs. It carefully examined the budget constraints that he needed to work within. The team proposed an effective solution that was able to meet his needs, and desired outcomes. More importantly, Majorium proposed a fixed dollar contract that offered a stable and predictable cost structure.

As part of the solution, the client agreed to assume some of the responsibilities to minimize costs, and agreed to work closely with Majorium on a collaborative basis to produce a quality program. The final solution was one that met his needs and requirements, while remaining within the scope of the original financial constraints.

As the assignment was implemented, Majorium worked closely with the director, and responded to numerous changes without materially affecting the overall cost structure of the original contract. Majorium had the flexibility to absorb the costs associated with these changes, unless they materially impacted the scope of the project, or were made after the work was delivered. Necessary process changes were incorporated without significant additions to the project’s overall costs.

Majorium included numerous value-added services at no additional costs that were not included in the original contract, but which maximized the quality and effectiveness of the overall program.

Case Study Outcomes:

  • The client was able to develop and rollout a highly effective and complex project within the scope and constraints of his budget
  • Partnering with Majorium provided the most effective use of the client’s resources
  • Majorium completed the contract on time and within budget
  • Majorium was flexible and responsive to adapt to a changing development environment, without appreciably increasing costs to deliver many value-added services
  • The client received what was wanted, while reflecting significant savings over what other training providers were offering

 

How Majorium Delivers Significant Savings

Majorium is a single source provider for all of its offered services. It has the ability to design and create each element included within individualized instructional blueprints, to maximize both time and development efficiencies. For its clients, this produces significant savings in terms of cost, speed to market, and high quality.

 

Majorium utilizes and delivers a productive and efficient collaborative team environment, which reduces meeting time as it focuses on attaining desired results and outcomes. For its clients, it also generates another significant savings. Due to its ability to utilize cutting edge, state of the art technologies, companies are able to maximize higher positive financial impacts.

 

By immersing itself into the client’s business, …

Majorium – Comprehensive Content

Majorium has developed over 250 courseware packages, which are based upon its proprietary Five Stage Training Process. This cutting-edge, state of the art,innovative learning methodology incorporates the inclusion of native, user generated knowledge into the training process, and its uniqueness benchmarks Kirkpatrick’s Four Levels of training evaluation.

 

Our comprehensive content library includes over 5,000 referenceware documents, which provides a foundation for companies seeking quality content to insert into their own training venues, or complement courseware developed from subject matter experts, or simply to populate their own learning portal.

Content Development

Client companies have the option of:

  • Using Majorium’s standard programs
  • Having Majorium’s content incorporated into their courseware
  • Having Majorium build courses and programs using their subject matter experts
  • Having Majorium’s content customized to meet unique, specific learning outcomes and objectives

Instructional Styles

Additionally courseware and content can be created to deliver training in the following ways, which are listed below in alphabetical order:

  • Embedded Learning
  • Instructor Led Learning
  • Informal Learning
  • Integrated Learning
  • On-demand Learning
  • Social Learning
  • Simulated Learning
  • User-Generated Learning
  • Web-based Learning

Instructional Materials

Majorium can develop the following variety of instructional materials, either alone or in any or all combination:

  • Audio Tracks
  • Discussion Guides
  • Instructional Manuals
  • Learner Manuals
  • Learning Guides
  • Multimedia
  • Podium Instructional Manuals
  • Power Point Presentations
  • Referenceware
  • Self-Directed Learning Materials
  • Tests, Evaluations and Assessments
  • Training Journals and Guidebooks
  • Video Tracks
  • Web-based Presentations

Selling Solutions

Majorium’s integrated sales training is effective because it trains sales people to focus on the customer’s needs and problems rather than the products and services they wish to sell.

Sales people are taught to build solutions with the use of customer, product and competitive knowledge. This allows them to focus and sell real competitive strengths and differences.

Majorium offers eight courses in this area. View the Flash Presentation for complete course listings and details.…

Overco

Majorium’s integrated training programs give companies maximum flexibility in delivering training to their sales teams. The training not only teaches what sales people need to do to more effectively overcome customer objections, it gives them the strategies and techniques to immediately apply to their accounts. These are reinforced with applicable training activities that give sales people the tools needed during the selling process.

Majorium offers six courses in this area. View the Flash Presentation for complete course listings and details.…

Decision Making

Majorium delivers the training companies are seeking to develop decision making skills on multiple levels by teaching managers, supervisors and employees how to identify issues and root causes, analyze and diagnose them, and make the appropriate decisions based upon the available solutions.
/Delegation/Delegation is a process that must be developed over time. Majorium’s training teaches managers and supervisors how and why they need to diagnose and analyze specific tasks and assignments to ensure they are appropriate for delegation, while identifying and screening candidates for the assignment. Managers and supervisors are actively trained in the practical techniques and strategies required to accomplish these objectives and are given the activities to apply these to the workplace.
/Design and Evaluation/

Majorium delivers a comprehensive variety of evaluation, content development and instructional design services to support corporate training departments and to take advantage of new and innovative training experience and expertise. Your organization will accomplish more with limited resources in shorter time frames, while sustaining and improving the quality and substance of its training programs. This dramatically reduces development time and costs, maximizing the speed of development and implementation.

Majorium’s evaluation, content development and instructional design services are divided into three major categories:

 

Evaluation of Organizational Training
Often training executives seek a new perspective and insight on their programs and initiatives. When a fresh set of eyes is required, use Majorium’s design team to evaluate, make recommendations and assist you to maximize the impact of your organization’s training. Majorium will bolster your existing training efforts by evaluating:

  • Training programs
  • for skill and knowledge gaps
  • Programs and content for their ability to achieve business goals and objectives
  • Strategic alignment of training initiatives and competencies with business goals and objectives
  • Instructional designs to analyze their effectiveness in meeting training goals and objectives
  • Areas for cost reduction and improvement

 

Strategic Design Services
Many training executives are required to strategically align training with business goals and objectives. Unfortunately, they may have limited resources or expertise within their departments to adequately accomplish this alignment in a timely fashion. In other instances, they must create comprehensive training initiatives, but find the task overwhelms their staff.

In both instances and in many other circumstances, you can rely on Majorium’s design team to support you and accomplish these tasks in a timely and efficient fashion, saving you design and development time and costs by:

  • Strategically aligning training initiatives and outcomes with business goals and objectives
  • Mapping competencies to develop effective learning tracks and programs
  • Identifying measurement tools and metrics to evaluate results and impact of training
  • Uncovering areas that require improved workplace performance
  • Streamlining training to maximize effectiveness and increase results
  • Developing succession services to capture the knowledge and skills of retiring baby-boomers
  • Recommending training programs and courseware to close knowledge and skill gaps

 

Content Development and Instructional Design Services
Majorium’s design and development services offer companies a great deal of flexibility to support their training staffs and departments. Several examples of variations include the ability to:

  • Design and develop

Majorium’s Employee Development Blended Training Courses

Challenges
Course Number: MG008
Program Curriculum: Management
Learning how to identify and effectively handle management challenges

Coaching
Course Number: MG019
Program Curriculum: Management
Learning techniques to effectively mentor and coach employees

Coaching
Course Number: SM021
Program Curriculum: Sales Management
Learning techniques to effectively mentor and coach employees

Communication
Course Number: MG017
Program Curriculum: Management
Learning to effectively communicate with superiors, associates, employees
and customers

Conflict Resolution
Course Number: MG003
Program Curriculum: Management
Understanding the elements that enhance interpersonal leadership development
and utilize skills and strategies of conflict resolution to increase
levels of personal positive interaction

Conflict Resolution
Course Number: SM016
Program Curriculum: Sales Management
Understanding the elements that enhance interpersonal development and
utilizing skills and strategies of conflict resolution to increase levels
of personal positive interaction

Decision Making
Course Number: SM004
Program Curriculum: Sales Management
Understanding the elements that impact and improve problem solving
capabilities, and applying specific skills and strategies to enhance
better decision-making
to make decisions lower in risk and highly effective

Delegation
Course Number: SM002
Program Curriculum: Sales Management
Learning how to evaluate own workload and effectively delegate
responsibilities

Delegation
Course Number: MG001
Program Curriculum: Management
Learning how to evaluate own workload and effectively delegate
responsibilities to others

Delegation Principles and Practices
Course Number: LD004
Program Curriculum: Leadership
Understanding the elements that impact and improve leadership
delegation capabilities, and learning to apply specific skills
and strategies that
enhance better applications of delegation practices, to create
greater organizational productivity and effectiveness

Effective Meetings
Course Number: MG006
Program Curriculum: Management
Understanding how to plan, prepare and run effective meetings

Empowerment
Course Number: SM001
Program Curriculum: Sales Management
Understanding the elements that impact empowerment
and learning to apply specific skills and strategies
to develop
and establish
it

Goal
Setting & Time
Management

Course Number: SA001
Program Curriculum: Sales
Learning effective goal setting and time management
strategies

Goal Setting & Time
Management

Course Number: SS002
Program Curriculum: Sales Service
Learning effective goal setting and time management
strategies

Hiring & Recruiting
Course Number: MG020
Program Curriculum: Management
Learning how to effectively recruit, attract
and hire new employees

Hiring & Recruiting
Course Number: SM019
Program Curriculum: Sales Management
Learning how to effectively recruit, attract and hire new employees

Management
Control

Course Number: SM003
Program Curriculum: Sales Management
Learning effective strategies and techniques to effectively control
the performance of sales team

Management Control
Course Number: MG007
Program Curriculum: Management
Learning strategies and techniques to effectively control the employee
performance

Motivation
Course Number: MG016
Program Curriculum: Management
Learning the importance of motivation and techniques to motivate
employees

Motivation
Course Number: SM006
Program Curriculum: Sales Management
Learning the importance of motivation and techniques to motivate
employees

Negative Employee Attitudes
Course Number: MG014
Program Curriculum: Management
Learning how to identify and resolve negative employee attitudes

Negative
Employee Attitudes

Course Number: SM017
Program Curriculum: Sales Management
Learning how to identify and resolve negative employee attitudes
in the sales environment

Performance
Course Number: SM007
Program Curriculum: Sales Management
Learning to develop and implement performance methods and techniques
for both …

Majorium's Role in EIC Action Learning Programs

Majorium Delivers a Comprehensive & Cost Effective Way to Build Self-Directing Teams That Includes:

  • EIC Design & Action Learning Methodology
  • Facilitator Training and Certification
  • Comprehensive EIC Instructional Materials
  • Complete EIC Team Guides & Handbooks
  • EIC Participation Certification
  • Testing if Desired
  • Modification & Customization
  • Custom Program Design & Consultation

Sales Tips

Our Sales Tips & Techniques includes information you can use everyday. This is a compilation of our daily sales tips of the day which we deliver via email to our subscribers. They provide a daily, easy to read resource that you can use your professional career. If you would like to subscribe to Sales Tip of the Day, simply complete the form below.

Our Sales Tips & Techniques Archives are organized for easy access. Click on one of the following categories to access the specific tips that pertain to that category.

Majorium’s Evaluation Services Provided by World Renowned Author and Consultant Dr. Donald L. Kirkpatrick

Dr. Donald Kirkpatrick, world renowned author of “Evaluating Training Programs: The Four Levels,” past American Society for Training and Development (ASTD) national president and member Human Resource Development (HRD) Hall of Fame has formed a strategic partnership with Majorium.

Dr. Kirkpatrick is known all over the world for developing the “Four Levels” for evaluating training programs. His best selling book, EVALUATING TRAINING PROGRAMS: THE FOUR LEVELS is in its 3rd edition (2006) and has been translated into Spanish, Polish, Turkish and Chinese.

Dr. Donald Kirkpatrick has partnered with Majorium to help design evaluation forms and procedures for evaluating REACTION (Level 1) and measures and standards for evaluating LEARNING (Level 2). He is also helping to develop measures for evaluating BEHAVIOR (Level 3) and RESULTS (Level 4). In addition, he will monitor the results of all evaluations and will assist in developing reports for customers, top management and other interested parties.

This partnership provides companies the opportunity to maximize the results of using Majorium courseware. Dr. Kirkpatrick is available to design customized training and evaluation for your organization and is also available to make presentations and/or conduct workshops on “evaluation” for your training staff and interested managers.…

Customer Service Training Resource Library

This library focuses on improving fundamental communication skills for customer service representatives.

Customer Service Library I – 64 courses

Includes self-directed courses in the following areas:

  • Learning how to establish trust with customers • Understanding and managing customer expectations • Improving and enhancing communication skills • Learning active listening skills • The effective use of questioning techniques to enhance communication and gather information.

Managing the Customer’s Experience

This library focuses on the skills required to effectively manage the customer’s experience to ensure satisfaction.

Customer Service Library II – 89 courses

Includes self-directed courses in the following areas:

  • Understanding how to handle angry and hostile customers • Understanding how to establish trust with customers • Understanding and managing customer expectations • Improving communication skills • Learn ing active listening skills • Managing and enhancing the customer’s experience • Learning effective problem solving • Learning how to deliver exceptional service • The effective use of questioning techniques to enhance communication and gather information.

Solving the Customer’s Problem

This library focuses on the skills required to effectively solve customer problems and manage hostile and angry customers.

Customer Service Library III – 97 courses

Includes self-directed courses in the following areas:

  • Understanding how to handle angry and hostile customers • Improving communication skills to effectively solve customer problems • Using active listening skills to effectively handle and resolve customer problems • The effective use of questioning techniques to enhance communication and gather information • Learning how to apply specific problem solving strategies to resolve customer problems.

Improving Customer’s Relations

This library focuses on building trust, managing expectations and developing a positive customer relationship.

Customer Service Library IV – 91 courses

Includes self-directed courses in the following areas:

  • Understanding how to handle angry and hostile customers • Understanding how to establish trust with customers • Understanding and managing customer expectations • Improving communication skills • Using active listening skills to effectively handle and resolve customer problems • Understanding how to effectively manage the customer’s experience • Learning how to apply specific problem solving strategies to resolve customer problems.

Managing Customer Service Responsibilities

This library focuses on the skills required to understand and personally manage the responsibilities associated with being a customer service representative.

Customer Service Library V – 35 courses

Includes self-directed courses in the following areas:

  • Managing and avoiding stress and burnout • Time management • Responsibilities of the customer service representative.

Understanding the Customer

This library focuses on the skills required to effectively understand customers’ perceptions, expectations and needs to be fully of service to them.

Customer Service Library VI – 50 courses

Includes self-directed courses in the following areas:

  • Understanding how to establish trust with customers • Understanding and managing customer expectations • The effective use of questioning techniques to enhance communication and gather information.
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