Majorium’s Harassment Management Blended Training Courses

Conflict Resolution
Course Number: MG003
Program Curriculum: Management
Understanding the elements that enhance interpersonal leadership development
and utilize skills and strategies of conflict resolution to increase
levels of personal positive interaction

Conflict Resolution
Course Number: SM016
Program Curriculum: Sales Management
Understanding the elements that enhance interpersonal development and
utilizing skills and strategies of conflict resolution to increase
levels of personal positive interaction in the sales environment

Conflict
Resolution
Course Number: LD020
Program Curriculum: Leadership
Understanding the elements that enhance their interpersonal leadership
skills and utilizing strategies of conflict resolution to increase
levels of personal and employee positive interaction

Dealing With
Negative Team
Member Attitudes
Course Number: LD018
Program Curriculum: Leadership
Recognizing and understanding the importance of effectively addressing
and altering team members’ negative attitudes that influence positive
team results and outcomes

Dealing With Workplace Harassment
Course Number: LD019
Program Curriculum: Leadership
Focusing Upon the Elements of Workplace Harassment and its Ramifications
in Order to Successfully Eliminate it From Occurring or Developing
Within the Workplace

Handling Angry & Hostile Customers
Course Number: CS005
Program Curriculum: Customer Service
Learning how to effectively handle hostile and angry customers

Handling
Stress and Burnout
Course Number: CS001
Program Curriculum: Customer Service
Learning how to manage stress and burnout in the workplace

Hostile & Angry Customers
Course Number: SA007
Program Curriculum: Sales
Learning how to handle angry and hostile customers to resolve
problems and retain business

Negative Employee Attitudes
Course Number: MG014
Program Curriculum: Management
Learning how to identify and resolve negative employee attitudes

Negative
Employee Attitudes
Course Number: SM017
Program Curriculum: Sales Management
Learning how to identify and resolve negative employee
attitudes in the sales environment

Negative Workplace
Behaviors
Course Number: LD021
Program Curriculum: Leadership
Understanding the elements that impact leadership,
employee and organizational interaction, and learning
to apply
specific skills
and strategies
that enhance it

Problem Solving
Course Number: MG002
Program Curriculum: Management
Understanding the factors and applications that enhance
ability to effectively and efficiently resolve
problems on all levels

Workplace
Harassment 1
Course Number: HS001
Program Curriculum: Workplace Environments
Focusing upon the elements of workplace harassment
and its ramifications in order to successfully
eliminate it from
occurring or developing
within the workplace.

Workplace Harassment 2
Course Number: HS002
Program Curriculum: Workplace Environments
Focusing upon the elements of workplace harassment
and its ramifications in order to successfully
eliminate it from
occurring or developing
within the workplace.…

Majorium's Custom Training

Majorium has designed and developed all of its instructional methodologies and training content. It has created a large training content library. It does not license or resell any third party content.

This is important because it gives Majorium the capacity to customize, modify and adapt training content to meet a company’s needs. It has over 17 years of integrated training and instructional design experience.

Majorium can save companies money by economically developing quality training content and courseware using its proprietary Integrated Multicast Learning technology. It can create courseware to company’s specifications, including using their content of virtually any nature.…

How We Train

Majorium has pioneered an innovative integrated instructional methodology called Integrated Multicast Learning. It is designed to generate and document results using Kirkpatrick’s Four Levels.

Majorium’s training is modularized, creating training components such as self-directed and self-paced training, peer driven discussions and interactive components such as classroom training, workshops and situational case studies.

Training programs are integrated using these components linked with superior content, modified to meet a customer’s needs and delivered to training departments for implementation. Majorium doesn’t do the training, it provides training departments with quality training tools, content and materials to deliver an interesting, engaging and effective program. Customers have found Majorium’s programs to be simple to use and understand, seamless to deliver and highly effective in producing positive and documentable results.…

Twenty Minute Courses

Each of Majorium’s courses included follow a structured approach to learning. Each refers to a specific concept or problem. The course teaches employees why the information is important for them to learn and apply to their jobs. It then delivers specific tips, techniques or strategies that can be immediately applied to solve a problem, create a plan or develop a strategy. Rather than explain why, each focuses on the “how’s” of a solution. The final element of the course provides employees with points to ponder that clarify the training content and facilitates transference of new skills to the job.

Each course is delivered in PDF format, so there is no need to spend time in an e-learning program. Courses can be read on the computer or printed to create a reference library. Each library can be searched to find an immediate answer to a pressing problem or issue and is available 24/7. Courses are designed to be completed in short blocks of time, typically under twenty minutes and can be completed at the employee’s convenience.…

Majorium Leadership Skills Development Program

Program Name:Sm@rt Leadership

Program Description:The leadership skills development program focuses on
leadership development for employees on all organizational levels.The
program can be extended for three years and transitions into team
building and management skills.

Duration:One Year – The program can be extended to three years.

Number of Self Directed Training Lessons:Approximately 104 Lessons. Depends Upon Annual Calendar.

Frequency:Self-Directed Lessons are Digitally Multicast every Tuesday and
Thursday

Competency Based:Yes

Curriculum Driven:Yes
Curriculum Available:Upon Request

Available Blended Training Reinforcement Tools:

1. Classroom Training
2. Interactive Workshops Based Upon Monthly Training Activities
   Included in Each Self-Directed Lesson
3. Discussion Groups
4. Situational Case Studies
5. Mentoring and Coaching Tools

Train the Trainer Program:Available

Sampling of Training Modules:

1. Empowerment
2. Leadership Styles
3. Delegation
4. Workplace Issues

Available Annual Renewals:The program can be extended to three years.

Monthly Testing:Included in Core Subscription. Results are forwarded to Subscriber
Company monthly.

Evaluation

Results evaluated based upon the following criteria and made
available to the Subscriber Company:

1. Acceptance
2. Learning
3. Transference
4. Results